Frequently Asked Questions
How long does processing take?
Normal: 3–5 business days, Express: 1–2 days, Super Express: 24 hours.
Which currencies are accepted?
USD only for online payments.
Who can apply?
Applicants from all nationalities are welcome; requirements vary by nationality.
What documents are required?
Passport (6+ months validity), passport-style photo; tickets/hotel are helpful but optional.
Are fees refundable?
All fees are non-refundable once paid, regardless of outcome.
Can I extend my visa?
Most tourist visas can be extended internally by 30 days, subject to UAE rules.
How do I track my application?
Use the Track page and enter your 15-character tracking number.
How do I pay?
Pay securely by card via Xendit in USD.
Is my data safe?
We use SSL and follow data-minimization practices. See our Privacy Policy.
How do I contact support?
Use the Contact page or email .
What if my application is rejected?
We cannot refund fees; we can advise on re-application.
Do you guarantee approval?
Final decisions rest with UAE immigration; we facilitate the process.
Can I change my data after submission?
Contact support; some fields can be updated before review.
What statuses exist?
DRAFT, SUBMITTED, PAID, IN REVIEW, APPROVED, REJECTED.
Do you support group applications?
Yes, up to 10 applicants in one submission.